All enquiries received from our network of websites are handled through our Central office. One of the main objectives of our websites is to provide visitors with information on safaris and related travel activities. We support the individual’s right to online privacy and subscribe to the following privacy statement.
Personally identifiable information is provided by you when making an enquiry – this includes all of the information on our enquiry forms, Client Information Records, payment authorizations and all subsequent e-mail and other correspondence between you and us. This personally identifiable information is gathered only with your knowledge, active permission and participation. Anonymous clickstream data may be gathered from our servers when you visit our sites – this includes IP address details. We may track your visit to our site by giving you a “cookie” on certain pages.
Sharing Your Personal Information
All information gathered via our website becomes property of Sungura Safaris. This information is never sold or willfully distributed to third parties thus preventing personally identifiable information from being used in unauthorized mailings and other solicitations. All employees are bound by this privacy statement – this agreement is in place to protect the company, its public officers, employees and clients. Links – this site contains external links to other websites that may gather personally identifiable information from you and may have privacy policies that differ materially from our own. We recommend that you review these separate privacy statements.
Updating Your Personal Information
At present we do not provide any automated means for you to update or delete information that you have supplied to us. Any request for these modifications will be honored by us. In addition to the above, we undertake not to willfully disclose any personal information in our records except to comply with applicable laws or valid legal processes or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against any party who may be causing interference with our rights or properties or when anyone else could be harmed by such activities.
How We Use This Information
Safari arrangements: Information provided by you during the enquiry, reservation and confirmation process is essentially used to make safari arrangements on your behalf. We share necessary details with third party safari operators contracted in order to arrange and to optimize your experiences on safari. We do not stipulate or in any way control the further usage of information provided to these contractors.
Internal contacts data base: Your contact details may be used by our company to update you on information that we believe will be of interest to you personally. This information is sent to you by your primary contact within the company, usually your consultant, on an ad hoc but fully authorized basis only or by newsletter which you can unsubscribe yourself from.
Testimonials and references: In cases where we receive feedback from a client that we believe would be of value to our visitors, we use anonymous quotes in testimonials only once permission has been obtained from the client. Many of our relationships with clients are personal and result in a willingness on their part to provide future references to prospective clients. We provide the contact details of these referees on a one-to-one basis with prospective clients and with the express permission of these referees only.
Providing exemplary holiday services and life-enriching journeys to our valued clientele in an engaging and personalized way through innovation and excellence with the aim of building lifelong relationships.
To be the top preferred Holiday Destination Management Company with a strong customer focus which delivers dynamic, innovative and unrivaled quality services that exceeds client’s expectations
Excellence and Innovation:
Excellence is not a choice but our way of life, we continually practice, promote and deliver high quality standards of service to our clientele. This is achieved by changing and creating more effective processes, products and ideas.
At Sungura Safaris we endeavor to bring out the safari spirit in each holiday plan and create memories to share with your loved ones, family and friends for years to come. We ensure that our passion becomes your passion.
Customer Focus & Reliability:
We pay attention to the last detail of our client’s needs. We have built a good reputation as being a trustworthy and dependable tour operator.
Honesty and Integrity:
We integrate honesty and ethics into all aspects of our operations. We treat our clientele with the highest moral standard and value them highly.